logen.ai

A Berlin-based AI/ML consulting company founded in 2023, specializing in transforming customer service through advanced NLP and generative AI technologies. Led by Oscar Schwarz and Ludwig Sickert, we combine deep AI expertise with a focus on delivering superior customer satisfaction.

Our full-service approach covers the complete AI implementation journey – from requirement analysis and strategy to deployment and ongoing support. We excel in designing integrated multi-channel AI agents across voice, chat, and messaging platforms, ensuring consistent customer experiences.

What distinguishes logen.ai is our proven optimization methodology. We enhance AI performance through systematic evaluation and continuous improvement, transforming standard implementations into high-performing customer service solutions. Our approach includes seamless enterprise system integration with minimal operational disruption.

Our expertise spans Bot Implementation with multi-channel optimization; comprehensive AI Services from analysis to live operation; custom and standardized LLM Use Cases; and AI Optimization through systematic enhancement of existing solutions.

We maintain our innovation edge by staying current with latest AI research developments, with our team actively implementing cutting-edge solutions. This automation-first principle, combined with deep industry expertise, enables us to deliver technically advanced yet practical solutions that significantly enhance customer satisfaction.

Client testimonials consistently highlight our solution-oriented, innovative approach. Customers praise our automated optimization methods that improve system performance while delivering cost-effective solutions that exceed expectations and drive meaningful customer experience improvements.

logen.ai and Parloa form a strategic partnership combining Parloa's industry-leading AI Agent Management Platform with logen.ai's specialized implementation expertise. This collaboration ensures enterprises can rapidly deploy sophisticated conversational AI solutions that deliver exceptional customer experiences from day one.

Parloa provides the robust AMP platform foundation, enabling natural, context-aware customer interactions across multiple channels with advanced dialogue management and seamless system integration capabilities.

logen.ai brings critical implementation expertise that transforms Parloa's platform into successful real-world deployments. We specialize in rapid, high-quality AMP implementations within complex enterprise infrastructures, focusing on seamless integration and customized optimization strategies tailored to unique organizational requirements.

Our partnership delivers exceptional value through complementary strengths: Parloa's AMP provides the conversational AI engine and enterprise-grade security, while logen.ai contributes strategic consulting, expert system integration, and continuous optimization services. This ensures implementations go live quickly and perform at peak efficiency immediately.

Our collaborative approach emphasizes outstanding customer experiences through intelligent AI agent deployment. We configure AMP to handle complex inquiries while maintaining the personal touch customers expect. Our optimization methodologies ensure AI agents continuously improve, leading to higher customer satisfaction and more efficient operations.

Together, we enable enterprises to move beyond basic automation to sophisticated AI-powered customer service that feels natural and helpful. Our joint expertise ensures Parloa's advanced conversational AI capabilities are implemented with strategic insight and technical precision needed for meaningful customer experience improvements.

This partnership combines innovative AI technology with practical implementation mastery, delivering solutions that transform customer service operations while maintaining the human connection that drives customer loyalty.