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World’s leading auditing and advisory firm, uniting global expertise with Conversational AI to shape the future of customer service and operations.
An organization of independent member firms with more than 275,000 employees in 142 countries and territories. In Germany too, KPMG is one of the leading auditing and advisory firms and has over 14,500 employees at 28 locations.
Our services are divided into the following functions: Audit, Tax, Performance & Strategy, Deal Advisory and Consulting. Our Audit services are focused on the auditing of consolidated and annual financial statements. The Tax function incorporates the tax advisory services provided by KPMG. Our high level of specialist know-how on business, regulatory and transaction-related issues is brought together within our Performance & Strategy, Deal Advisory and Consulting functions.
We have established teams of interdisciplinary specialists for key industries of the economy.These pool the experience of our experts around the world and further enhance the quality of our advisory services.
Parloa and KPMG
The partnership between KPMG and Parloa enables companies to customize the Parloa platform to their individual needs and integrate it in a legally compliant manner. KPMG brings extensive technical and industry-specific consulting expertise, implementation know-how and regulatory expertise to the partnership. Together, KPMG and Parloa offer companies a comprehensive solution for improved customer service.
Range of services:
- Automation of customer inquiries through chatbots and conversational AI: Companies can use Parloa to automate their customer inquiries and thus relieve their contact center agents.
- Increase efficiency and reduce costs through automation: By automating customer inquiries, companies can increase their efficiency and reduce costs.
- Improve customer satisfaction through fast and accurate responses to inquiries: The Parloa platform provides fast and accurate responses to customer inquiries, resulting in higher customer satisfaction.
- Collecting valuable data about customers to improve customer service and services: Companies can use chatbots and conversational AI to collect valuable data about their customers, which can be used to improve customer service and services.
- Customization of the Parloa platform to the company's needs: Companies can tailor the Parloa platform to their individual needs and thus provide the best possible customer experience.