KINOVA

KINOVA is the only partner exclusively dedicated to Parloa. We design the future of customer service with Agentic AI, enabling dynamic, flexible, and human-centered conversations. Our mission: technology by humans, for humans.

What sets us apart is our team’s expertise: Levin brings two years of first-hand experience from working at Parloa, while Elisa contributes deep know-how from years of Salesforce implementations. Together, we combine insider platform knowledge with proven enterprise project delivery.

Numbers speak louder than words – proven impact from our BER project:

• Scalability: Thousands of simultaneous inquiries, resilient even during public incidents
• Customer satisfaction = 80%+ with zero wait time
• 65%+ cost reduction: fully replacing traditional external call centers
• Security: Enterprise-grade & GDPR compliant
• Availability: 24/7 in German, English, Polish, and Spanish
• Internationally recognized: Winner of the FTE Innovation Award 2025 as the Most Innovative Airport Initiative

Feel free to simply call the BER Airport and ask some questions regarding parking, lounges, specific flight information like e.g. gates, airlines, or departure/arrival times: +49 30 6091 6091 0

We look forward to your questions and feedback!

Parloa & KINOVA – A strong partnership for enterprise-grade conversational AI

While Parloa delivers the most advanced Agentic AI platform, KINOVA ensures its full potential is realized in practice. With Parloa, enterprises gain access to a cutting-edge solution that not only enables the orchestration of multiple AI agents, but also allows testing, evaluation, and monitoring – supported by AI itself. Parloa sets the benchmark for low latency, exceptional customer experiences, and best-in-class voice AI performance.

The platform is proven at global scale with local precision: live in 14 countries, trusted by Fortune 250 enterprises, and engineered for complex environments. Of course, Parloa is ISO-certified and GDPR-compliant, making it the perfect fit for our enterprise customers. Backed by strong funding and its status as a Berlin-born unicorn, Parloa has scaled with remarkable success.

KINOVA, on the other hand, is exclusively dedicated to Parloa. This means we provide all surrounding services to help customers succeed with the platform: from custom demos and technical feasibility studies during evaluation, to business case modeling and strategic decision support. Once the decision is made, we design tailored project plans aligned with your timelines and requirements. Our standard delivery approach covers:

• Kick-off & scoping
• Implementation & integration
• Testing & optimization
• Go-live & hypercare (close monitoring in the first weeks after launch)
• Ongoing support contracts to ensure long-term success and continuous evolution of your AI agents.

Additionally, most of our customers choose to purchase their Parloa licenses directly through KINOVA. The pricing is identical to buying from Parloa directly – but you benefit from one single contract and a seamless end-to-end process.

What differentiates KINOVA:

• Always up to date on the latest Parloa features and possibilities – it’s not a side project, it’s our daily business.
• Fast time-to-launch, thanks to a team of certified Parloa professionals.
• Focus on measurable impact – we care about KPIs and the business results achieved together.
• Broad integration expertise – from phone systems to CRM and enterprise platforms.

Together, Parloa and KINOVA deliver the perfect combination: a cutting-edge platform and a dedicated partner who ensures that AI innovation turns into real-world enterprise impact.