Building customer relationships that deepen over time

Join us at WAVE


Spend the day with fellow CX leaders & innovators exploring how AI makes deeper customer connections possible and scalable.

What's on the agenda?

Opening Keynote

Malte Kosub, CEO & Co-Founder | Parloa

IKEA Customer Story

Ciro Julius Ferraiuolo, Country Manager Customer Operations Germany | IKEA

Customer Awards

Leslie Boadum, Head of Customer Success & Partner Delivery | Parloa

Fireside chat: Responsible AI

Prof. Dr. Philipp Hacker, Chair for Law & Ethics of the Digital Society | European New School of Digital Studies

Visionary keynotes

Learn how industry pioneers are reshaping customer experience with AI agents built for personalization at scale.


A lineup worth 
listening to

Leslie Boadum

Head of Customer Success and Partner Delivery at Parloa

Ciro Julius Ferraiuolo

Country Manager Customer Operations IKEA Germany

Dr. Philipp Hacker

Chair for Law and Ethics of the Digital Society | European New School of Digital Studies

Malte Kosub

CEO & Co-founder at Parloa

Alexander Matthey

CTO at Parloa

What people love about WAVE

Leaders from global enterprises and disruptive startups share real stories and hard-won insights on what it takes to make AI work in CX


Attendees000+


Rated networking as a highlight00%


Average attendee score0.0/10


Live in 2024

Voices from WAVE

Agnes Heftberger, CVP & CEO Microsoft Germany

This is a great example of AI innovation "Made in Germany". It was a pleasure to attend the world premiere of the AI Agent Management Platform live in Berlin

Agnes Heftberger, CVP & CEO Microsoft Germany
Uwe Richter, Director Customer Service HSE

The event was filled with great conversations and impressive personalities. I was particularly thrilled that Bastian Schweinsteiger took the time to share his thoughts and I could take a selfie with him!

Uwe Richter, Director Customer Service HSE
Katharina Paul, Expert Conversational AI at MUUUH!

It was an inspiring and unique event!

Katharina Paul, Expert Conversational AI at MUUUH!
What is the WAVE Conference?

WAVE is Parloa’s annual flagship conference, taking place on September 25, 2025, in Berlin. It’s a full-day experience focused on the transformative power of agentic AI in enterprise customer communication — combining cutting-edge insights, real-world case studies, and unmatched networking.