Parloa’s WAVE 2025 Conference
Join us at WAVE
Spend the day with fellow CX leaders & innovators exploring how AI makes deeper customer connections possible and scalable.
What’s on the agenda
WAVE 2025 is a one-day event dedicated to a single idea: that deeper customer connections are still possible, and AI can help us get there.
As customer expectations soar and AI capabilities accelerate, global enterprises are rethinking how they show up for customers: with agentic AI. These are intuitive, autonomous agents designed to deliver personal, scalable, and human-like service at scale.
WAVE 2025 brings together forward-thinking leaders, innovators, and practitioners to explore how enterprises can stay ahead in this shift. From strategic insights to real-world applications, this event offers a 360° view of what it takes to lead in the age of AI agents.
A lineup worth listening to
Ciro Julius Ferraiuolo
Country Manager Customer Operations | IKEA Germany
Julia Gölles
VP Marketing | Parloa
Dr. Philipp Hacker
Chair for Law and Ethics of the Digital Society |
European New School of Digital Studies
Malte Kosub
CEO & Co-Founder | Parloa
Alexander Matthey
CTO | Parloa
Stefan Ostwald
Chief AI Officer & Co-Founder | Parloa
Iryna Yosyk
TL Prof Service Partners | Parloa
We’re finalizing the list of speakers, and it’s a good one. Stay tuned for more updates!
Voices from WAVE
- “This is a great example of AI innovation "Made in Germany". (...) It was a pleasure to attend the world premiere of the AI Agent Management Platform live in Berlin”
Agnes Heftberger CVP & CEO Microsoft Germany 
- “I had the incredible opportunity to attend WAVE2024, which was filled with groundbreaking innovations and thought leadership in AI applications in customer service.”
Andreas Nothdurft Managing Director, Accenture 
- “It was an inspiring and unique event! 🚀”
Katharina Paul Expert Conversational AI, Muuuh! 
- "Malte Kosub has just shown us what the future of customer service will look like!"
Nina Birac Account Based Marketing & Client Engagement Director, Transcom 
- "The event was filled with great conversations and impressive personalities. I was particularly thrilled that Bastian Schweinsteiger took the time to share his thoughts and (even hybrid) took a selfie (...)! ⚽️"
Uwe Richter Director Customer Service, HSE 
- "Yesterday, Parloa‘s first WAVE took place in Berlin and I was lucky to attend as a guest. Not only was their new product AMP launched there, but many great speakers where on stage. (...) Thanks to Parloa for this amazing first event."
Eva Milicic Director Customer Services, PAYBACK - "Being in the same room with hundreds of AI-driven international service and technology leaders was an inspiring experience."
Tobias Sturm Bereichsleiter Service & Beratung, Kassenärztliche Vereinigung Nordrhein
Why should you join us?
- Visionary keynotes: Learn how industry pioneers are reshaping customer experience with AI agents built for personalization at scale
- Real-world case studies: Hear how leading enterprises are already seeing measurable results with agentic AI
- Immersive workshops: Get hands-on tactical frameworks and practical tools to elevate your CX strategy
- Exclusive fireside chats: Go behind-the-scenes with AI trailblazers who are shaping the what comes next in enterprise tech
- Insightful panel discussions: Discover how top brands prepare for change across operations, budgets, and skills
- High-Impact Networking: Connect with CX leaders, innovators, and peers to share ideas and spark new opportunities
Whether you’re just exploring what’s possible or scaling AI across the enterprise, WAVE 2025 is a space to think out loud, ask hard questions, and leave with a way to prepare—and shape—the future of CX.
What people love about WAVE
visionary speakers
Leaders from global enterprises and disruptive startups share real stories and hard-won insights on what it takes to make AI work in CX
Average score
Previous attendees called the experience outstanding, citing unmatched content, energy, and real-world takeaways
rated networking as a highlight
From curated sessions to hallway chats, WAVE helps people make meaningful connections
Get your ticket now!
- Early bird tickets are now available for €299 (incl. tax).
Prices go up soon to €390, so if you’re planning to join us, now’s a good time. Fill out the form below to book your ticket. You can pay now or request an invoice—whatever works best for you.
Please note that we reserve the right to decline certain participation requests and issue a full refund in such cases.
Got a voucher code? Make sure to enter it in the dedicated field when you submit your ticket request.
Parloa WAVE 2025
Your FAQs
What is the WAVE Conference?
WAVE is Parloa’s annual flagship conference, taking place on September 25, 2025, in Berlin. It’s a full-day experience focused on the transformative power of agentic AI in enterprise customer communication — combining cutting-edge insights, real-world case studies, and unmatched networking.
What’s included in the ticket price?
Your ticket gives you access to a complete experience:
- Inspiring keynotes from industry leaders and visionaries
- Hands-on workshops and practical knowledge sessions
- 500+ networking opportunities with CX and AI professionals
- All-day catering, including lunch, dinner, snacks, and beverages (vegan, vegetarian, and meat options available)
Evening party to celebrate and connect in a more relaxed atmosphere
I have dietary restrictions. How can I let you know?
We’re happy to accommodate dietary needs. If you have allergies or specific restrictions, please email us at wave@parloa.com in advance so we can ensure your comfort and safety.
Where can I find the agenda for WAVE 2025?
The agenda will be announced soon! We’re curating an exceptional lineup. Stay tuned by checking our website to be among the first to get access.
When should I arrive in Berlin and how long does WAVE last?
WAVE is a full-day event.
- Registration opens at 8:00 AM
- The event runs through the day, ending with our networking party in the evening
We recommend arriving in Berlin the day before to make the most of the experience.
How do I get to the venue via public transport?
The conference will take place at Wilhelm Studios, Kopenhagener Str. 60–68, 13407 Berlin.
Public transport options include:
- S-Bahn Wilhelmsruh (S1, S25, S85) – 100m away
- U-Bahn Residenzstraße (U8) – 900m away
Bus 122 – Wilhelmsruh stop – 50m away
Is the venue accessible for guests with mobility needs?
Yes, Wilhelm Studios is generally accessible. To ensure we can support you fully, please reach out in advance at wave@parloa.com so we can assist with any specific needs.
I can’t attend anymore — what should I do with my ticket?
No problem. Please email us at wave@parloa.com and we’ll work with you on the best available solution, whether it’s a refund, transfer, or another option.
Will the sessions be recorded or available on-demand?
Some sessions may be recorded and made available after the event. Stay subscribed to our updates to receive access to any post-event content we share.
Can I bring a colleague or team member?
Absolutely — WAVE is designed to inspire teams. We even offer group discounts for multiple attendees from the same organization. Reach out to wave@parloa.com for more details.
What language will the event be in?
The primary language of the event is English, as we welcome an international audience.