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Put your testing playbook to the test
Simulate real-life conversations, automate evaluation, and fix issues before they reach customers.
AI agents that know what they don’t know
Our platform lets teams test AI agents the right way: before launch, at scale, and under real-world conditions.
For you, that means better business outcomes and more reliable customer experiences.
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Simulate and stress test every scenario
Use simulation agents to replicate real-world customer complexity
Run thousands of synthetic conversations across scenarios, languages, and edge cases
Evaluate real customer conversations post-deployment to catch gaps and continuous improvement opportunities
Tests for ambiguity, integrations, and tool calling, fallback behavior, brand consistency, and more
Blend historical transcripts with synthetic tests for realistic coverage
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Evaluate performance at speed
Score agents with both LLM-based evaluations and rule-based criteria
Measure task success, tone, accuracy, and API behavior
Spot errors that manual QA would miss
Audit thousands of conversations automatically
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Expert review, built-in
CX experts and SMEs weigh in on key scenarios
Human insight adds critical context to what AI rules alone can’t catch
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What success looks like
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Real-time translation accuracy00%
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Less phone time for staff00%
Design
Design smarter AI agents, for every channel and customer need.
Test
Simulate conversations, auto-evaluate performance, and catch issues early to ensure reliable customer experiences.
Scale
Handle millions of conversations across channels and languages—without compromising performance or experience.
Optimize
Monitor, retrain, and improve agent behavior without disrupting CX. Achieve peak performance with data-driven insights and smart automation.
Secure
Security, compliance, and transparency are at Parloa’s core—so you can deploy AI agents with confidence and control.
Integrations
Integrate AI agents with CCaaS, CRM & more in just steps. Boost automation, consistency & insights across your existing systems.