Integrate AI agents seamlessly into your existing infrastructure

Highly-skilled AI agents in just a few simple steps

Connect to any CCaaS

Our platform effortlessly integrates with your business’s existing systems, including CCaaS, CPaaS, Workforce Management, CRM and ERP platforms —tools that you already trust to manage customer interactions. 

Supported integrations include: Avaya, Five9, Genesys, Microsoft Dynamics, Nice, Salesforce, ServiceNow, SAP, Twilio, Verint, Zendesk. 

While these provide foundational AI capabilities, our AI Agents deliver deeper automation, smarter interactions, and greater AI scalability, perfectly complementing your existing infrastructure.

  • Connect with ease to leverage all the service channels your contact center uses, whether it’s phone, chat, or messenger.

  • Benefit from advanced AI capabilities that go beyond standard CCaaS features.

  • See consistency across existing channels.

  • Leverage VOIP infrastructure with SIP standards for faster time-to-value.

What success looks like

How BarmeniaGothaer’s “Mina” AI Agent Adds More Empathy and Precision to Call Routing


Workload reduction at the switch board00%


NPS increase000%


Customers reported a stronger customer relationship with Barmenia00%


Real-time translation accuracy00%


Less phone time for staff00%

Design

Design smarter AI agents, for every channel and customer need.

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Test

Simulate conversations, auto-evaluate performance, and catch issues early to ensure reliable customer experiences.

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Scale

Handle millions of conversations across channels and languages—without compromising performance or experience.

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Optimize

Monitor, retrain, and improve agent behavior without disrupting CX. Achieve peak performance with data-driven insights and smart automation.

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Secure

Security, compliance, and transparency are at Parloa’s core—so you can deploy AI agents with confidence and control.

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Integrations

Integrate AI agents with CCaaS, CRM & more in just steps. Boost automation, consistency & insights across your existing systems.