Your award-winning Contact Center AI Platform

Level up your contact center with an intuitive, enterprise-class platform that delivers the best phone automation you’ve ever experienced.

Trusted by leading enterprises

HSE trusts Parloa’s contact center AI.
SwissLife trusts Parloa’s contact center AI.
Decathlon trusts Parloa’s contact center AI.
Deutsches Rotes Kreuz DRK trusts Parloa’s contact center AI.
parloa website logo helvetia
AdmiralDirekt trusts Parloa’s contact center AI.
Parloa Platform at a glance

People deserve great customer service. Let’s make it happen!

Our enterprise-grade Contact Center Platform leverages next-generation AI technology to deliver outstanding customer experiences.

Platform benefits

RocketLaunch

Outperforming AI technology

With Parloa, your contact center always uses the best available AI and its latest innovative evolutions, such as generative AI, to gain a competitive edge.

UsersThree

Lead the way in customer service

Pre-built use cases and speech models ensure fast time-to-value and amazingly good KPIs out of the gate.

PhoneCall

Purpose-built specifically for voice

Parloa’s voice-optimized technical infrastructure is engineered to deliver exceptional phone and text-based experiences.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Leverage cutting-edge AI technologies in one platform

As a leading innovator in automated voice technology, we orchestrate innovative AI components, including generative AI,  to to delight customers in every interaction.

Easy-to-use low-code frontends & APIs

Simple yet comprehensive interfaces with open APIs empower business units to design, train, and integrate AI within contact centers.

Pre-trained for all relevant customer service use cases​

From routing and authentication to FAQs and complete end-to-end processes: Our technology is engineered for your most important use cases, helping you succeed quickly.

Lukas and Selina

Experience unparalleled phone automation quality!

Press Release: PwC & Parloa Join Forces