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Empower Any Agent to Talk to Any Caller
Real-Time Translation enables natural, effective conversations between callers and agents — in their preferred language. With multimodal response options, quick replies, and genAI-based next-best actions, agents are more productive, and customers experience seamless support and faster call resolutions.
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Use Cases
How Real-Time Translation Helps Your Contact Center Win
Close Gaps in Language Coverage
Ensure consistent, high-quality support across all languages, even when local language talent is scarce. Parloa enables you to serve multilingual customers seamlessly without additional hiring.
Overcome Barriers to International Expansion
Break through market-entry limitations by offering customer support in multiple languages without relying on local staff. Real-Time Translation lets you expand globally, faster.
Enhance Customer Service Quality
GenAI-based recommendations streamline all agents to deliver an elevated support experience —no matter the language or complexity.
Reduce Escalations with AI Assistance
Empower agents with real-time translations and AI-driven response suggestions to resolve issues faster, minimizing the need to escalate to higher levels. Parloa helps agents handle complex interactions in any language, keeping more conversations at the first level of support.
Maximize Workforce Efficiency
Fully utilize your existing staff by equipping all agents with language capabilities. Agents with niche language skills can focus on high-value interactions.
Streamline Internal Communication
Use Real-Time Translation to optimize internal processes, leveling up the internal support for your employees, logistics partners, and more.
"We recognized Real-time Translation as a game-changer in our industry because it will allow us to recruit talent anywhere based on skills rather than language competency and provide better experiences to our clients' customers. Parloa is our partner of choice because of the superior technology, client focus and commitment to joint success."
Tomas Yangbyn
CDO @ Transcom
