Real-Time Translation
Break down language barriers in contact centers
Supercharge your agents with real-time translations and automated responses powered by generative AI — so they can take any call, from anywhere.
Our customers achieved
0 weeks
to go live
up to 0 %
total cost of ownership reduction
0 billion
peoples’ native language covered
Empower any agent to talk to any caller
Real-Time Translation allows every caller and agent to have a natural, effective conversation — in their preferred language. Multimodal response options, quick replies, and genAI-based next-best actions boost agent productivity while customers enjoy a seamless support experience and speedy call resolution.
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Use Cases
How real-time translation helps your contact center win
Address gaps in language coverage
Mitigate the challenge of hiring scarce and expensive talent with specialized language skills.
Eliminate language as market-entry barrier
International expansion is no longer reliant on the availability of local staff with specialized language and service skills.
Streamline customer service quality
GenAI-based recommendations help all agents to support customers with an elevated level of quality.
Enable language coverage in smaller contact centers
Offer customer support in a multitude of languages, without the high cost of hiring agents for each language.
Maximize use of existing staff
All agents, especially those with niche language skills can be fully utilized.
Increase efficiency of internal processes
Beyond just serving customers, level up the internal support for your employees, logistics partners, and more.
Words from our customers
- We recognized Real-time Translation as a game-changer in our industry because it will allow us to recruit talent anywhere based on skills rather than language competency and provide better experiences to our clients' customers. Parloa is our partner of choice because of the superior technology, client focus and commitment to joint success.
Tomas Yangbyn Chief Digital Officer – Transcom - Parloa's support in the testing, implementation, and continuous improvement stages of the project has been crucial to its success. We're impressed by their commitment, availability and openness to making adjustments according to the client's needs.
Dario Bakovic Global Client Account Lead – Transcom
