Let’s revolutionize customer service with AI
AI is revolutionizing customer service – now and forever. We’re the expert partner at your side, delivering exceptional contact center conversations. Join the new AI era!
Trusted by leading enterprises
Our enterprise-grade contact center platform powered by next-generation AI technology
Create, train & connect stunning AI customer service experiences on all relevant channels.
With Parloa, managing AI feels like magic – on every channel!
Phone
Parloa is a voice-first platform because we know phone is your most important customer service channel.
Chat
Parloa’s chatbots deliver best-in-class automated customer service experiences. We provide the perfect answers at the perfect times — every time.
Messenger
Messaging platforms are an integral part of everyday communication. Use Parloa to automate your customer service within WhatsApp, Facebook, and more!
Sound makes the difference
Our platform brings together the best of both worlds — people and technology — to create unforgettable contact center experiences. Have a listen:
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Automate your contact center
Eliminate mundane tasks and assist multiple customers at the same time with Parloa.
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Augment your agents
Take advantage of real-time translations for agents across the globe.
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Unlock generative AI
We empower your team to provide personalized and efficient support with generative AI.
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Words from our customers
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The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider
Consultant for Process and Project Management, Swiss Life
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Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech
Director of Customer Service, Decathlon Germany
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Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick
Channel Sales Manager - Financial Services Microsoft
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Parloa helps us accelerate our design and development of voice applications across a variety of channels.
Nicolas Konnerth
Head of Voice, ERGO
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Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König
Project and Process Manager, AGILA
Careers
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