Swiss Customer Service Summit 2025

DACH

Building customer relationships that deepen over time

Spend the day with fellow CX leaders & innovators exploring how AI makes deeper customer connections possible and scalable.

Join us at WAVE

WAVE 2025 is a one-day event dedicated to a single idea: that deeper customer connections are still possible, and AI can help us get there.

As customer expectations soar and AI capabilities accelerate, global enterprises are rethinking how they show up for customers: with agentic AI. These are intuitive, autonomous agents designed to deliver personal, scalable, and human-like service at scale.

WAVE 2025 brings together forward-thinking leaders, innovators, and practitioners to explore how enterprises can stay ahead in this shift. From strategic insights to real-world applications, this event offers a 360° view of what it takes to lead in the age of AI agents.

What’s on the agenda

A lineup worth  listening to

Live in 2024

What people love about WAVE

Voices from WAVE

Where AI redefines customer experience

RetailNXT

CCW Amsterdam

ICMI Orlando 2025

USCA

Service Summit 2025

AI Enterprise

News

Behind the Build

Agent Lifecycle

Responsible AI

CX Economics

Index

Events und On-demand-Webinare, in denen sich alles um AI und Kundenerlebnisse dreht – mit Deep Dives, offenen Diskussionen und konkreten Impulsen für deinen CX-Alltag.

Austausch, Inspiration und Wissen – für alle, die gute Kundenerlebnisse möglich machen