Why Parloa?

AI is disrupting customer service now & forever – with our AI platform you enter a new generation of contact centers!

An estimated $461B was invested in 2022 into contact centers – yet the experience is still frustrating for everyone.

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of large companies plan to increase investments in data and AI

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of agents considered leaving their job in the past 6 months

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customers switched brands due to poor customer service

Customer service is evolving

Artificial intelligence is leading the way. We provide an AI contact center platform where people and AI join forces to shape customer service of the next decade.

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HSE trusts Parloa’s contact center AI.
SwissLife trusts Parloa’s contact center AI.
Decathlon trusts Parloa’s contact center AI.
Deutsches Rotes Kreuz DRK trusts Parloa’s contact center AI.
parloa website logo helvetia
AdmiralDirekt trusts Parloa’s contact center AI.

The AI platform for all your relevant service channels

PhoneCall

Developed and optimized for phone and chat

Our technical infrastructure ensures full control over all aspects of a call and chat – with unparalleled automation quality.

Barbell

Pre-trained for customer service use-cases

Parloa orchestrates and tailors the best AI components, so you get up to 15% better results out of the box. Plus: The most common use cases are ready to use, with no extra effort on your end.

AppWindow

Easy to use thanks to low-code frontend

Enable your business units to have easy access to all the AI technologies they need, without IT dependency. Simply drag & drop your automation processes and control the AI without a line of code.

Our customers achieved

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routing accuracy

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accuracy transcribing contract numbers

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automated order conversion

AHT, FCR, NPS & Co. – use our AI to optimize your KPIs!

With Parloa, you not only optimize your Average Handling Time or First Contact Resolution Rate, but also achieve measurable improvements in customer and agent satisfaction, as well as quick financial results!

Our partners

Microsoft is part of Parloa’s strong partner network.
Genesys is part of Parloa’s strong partner network.
Infinit.cx is part of Parloa’s strong partner network.
Transcom is part of Parloa’s strong partner network.
MUUUH! is part of Parloa’s strong partner network.
Future of Voice is part of Parloa’s strong partner network.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Ready to make AI part of your team?

Press Release: PwC & Parloa Join Forces