Webinar Recording

Bringing it all together: Customer Service Automation Across All Channels with Parloa and DIGITALL

August 2024 - Webinar with Digitall Featured Image

About this webinar

In today’s fast-paced digital world, customers demand seamless and efficient service across all channels. Join us for an insightful webinar where DIGITALL and Parloa will showcase how AI-powered automation can revolutionize customer service on voice, chat, messenger, and mail channels.

Join us to discover how your company can:

  • Enhance operational efficiency with automated processing and streamlined workflows.
  • Improve customer experience with real-time assistance and accurate intent recognition.
  • Ensure consistent decision-making with policy analysis and reduced human bias.
  • Boost compliance and risk management.
  • Retain knowledge and scale with a centralized knowledge base.

P.S. Make sure to register for the webinar to receive the recording afterwards.

Fill out the form to get free access to the webinar recording!

Key Webinar Highlights:

Our focus will be on the integration of voice and mail, demonstrating how these requests can be efficiently managed and stored in Dynamics 365 (CRM), all powered by Microsoft Azure technology. Learn how to combat poor customer experiences, alleviate agent frustrations, and reduce overwhelming workloads and long waiting times.

Special Insights:

  • Live demo of handling voice and mail requests
  • Integration with Dynamics 365 for seamless information storage

Speakers

Speaker image Selina Setari

Speaker & Host

Selina Setari

Partnerships Manager, Parloa

Speaker

Fabrice Berrez

Vice President Data & AI, DIGITALL

Do you have more questions? Contact us

Let’s meet at CCW Berlin! 25 - 27 Feb 2025