Night of Conversations: Navigating the Rise of AI in Customer Contact Centers

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Join us for an invite-only gathering of call center executives in NYC at the iconic Raines Law Room at the William, NYC. Over a bespoke arrangement of delicious appetizers and paired drinks, this intimate event offers a unique opportunity for in-depth discussion, insights, and networking with industry peers.

When: Thursday, March 7, 2024
4:30 PM – 8:00 PM

Where: Raines Law Room
The William
24 E 39th St, New York,
NY 10016, United States

Host: Parloa

Space is Limited

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Reserve Now

Why join?


Make valuable connections with leading experts in the industry, and network with companies that are shaping the market with innovation.


The Night of Conversations offers a unique opportunity to establish lasting partnerships.

Industry Trends

Share experiences and discuss the latest trends and developments that are currently shaping the industry.

Be among the first to gain exclusive access to research from our analysis of thousands of data points, mined from hundreds of IVR and customer workflows.

What awaits you:

Throughout the evening, we’ll discuss strategies for navigating opportunities in AI that empower your agents. Key topics will include:

  • How to implement AI intentionally
  • Centering agents in your AI strategy
  • Enhancing agents’ skills with AI to support customer relationships
  • Building a sustainable relationship between agents and AI

You’ll leave feeling empowered, with tools to steer your organization through the current landscape – so you can best equip your agents with AI to strengthen customer connections.

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About the Host

Parloa is a leading AI company for the automation of customer service. Parloa’s platform unites humans and AI in one team to take companies’ service quality to a new level. Parloa creates AI-based customer service, natural-sounding conversations, and outstanding service experiences on the phone and on all communication channels, resolving a large number of customer queries quickly and automatically, allowing contact center agents to focus on complex issues. Parloa was founded in 2018 and currently has offices in Berlin, Munich, and New York.

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