About PwC
PwC is known globally for helping organizations navigate complexity with confidence. With 370,000+ professionals across 149 countries, PwC is the trusted partner for businesses seeking clarity and solutions in audit, tax, and advisory. PwC cannot only respond to challenges – they must anticipate them, turning innovation into a competitive advantage for their clients.
Building Trust and Solving Problems
At its core, PwC’s mission is simple: build trust, solve problems, and drive meaningful transformation. That’s why their collaboration with Parloa makes perfect sense. By blending PwC’s strategic expertise with Parloa’s cutting-edge AI capabilities, they’re setting a new standard for what customer service can achieve.
This partnership begins with leading edge technology, but ultimately it is focused on creating solutions that help PwC’s clients stand out in their markets, deliver exceptional customer experiences, and empower their teams with tools that truly make a difference.
Meeting the Moment in Modern Customer Service
This is a watershed moment in customer service. For years, the focus was on building faster, more efficient digital channels, often at the expense of more human, voice-based communications. Add in a global talent shortage, and service centers are under more pressure than ever to stay accessible, efficient, and high-quality — and personal, tailored customer service is often a casualty.
But customers aren’t lowering their expectations. They want that quick, reliable, and also personalized service — and one that moves seamlessly between digital and human interactions. The challenge for PwC’s clients? Building systems that can handle routine tasks while freeing their people to focus on what they do best: solving complex problems and delivering the value for their customers
The PwC Solution: Powered by Parloa
With Parloa as their technology partner, PwC is enabling businesses to turn what used to be a tough choice into an opportunity – prioritizing both efficiency and a human touch.
Here’s how:
- PwC brings the strategic vision. They work closely with clients to reimagine contact centers, creating tailored transformation plans that align with business goals.
- Parloa powers the innovation. Their AI-driven platform enables natural, human-like interactions, automating the routine so teams can focus on the meaningful.
The result is a collaboration that delivers more than the sum of its parts.
Björn Burow, Partner for Digital Customer Service at PwC Germany, captures it perfectly: “Thanks to this cooperation, we enhance our consulting services with adaptive and human-like AI solutions tailored to the diverse requirements in customer service.”
Malte Kosub, CEO of Parloa, adds: “Together, we will accelerate the pace at which we bring innovation to international contact centers, creating exceptional customer experiences and increasing satisfaction for companies, customers, and employees.“
PwC, Parloa and Microsoft: A Powerful Network
The strength of the PwC-Parloa partnership is also amplified by another critical player: Microsoft. With Microsoft Azure providing a robust cloud foundation, PwC and Parloa can bring secure, scalable AI-powered solutions to life.
The three aspects of the solution complement one another, as Microsoft Azure forms a critical infrastructure for delivery. As Edith Wittmann, General Manager of Global Partner Solutions at Microsoft Germany, notes: “With the power of our Azure Cloud, leading AI technology, Parloa’s innovation, and PwC’s deep industry knowledge, our joint customers benefit significantly in transforming their customer experience.”
Reimagining Customer Service: Benefits for Clients
For end users and internal stakeholders the benefits of the collaboration are clear:
- For end customers:
- Flexible, human-sounding solutions designed to grow with their evolving needs.
- Personalized, human-like interactions powered by Parloa’s advanced platform.
- Seamless experiences across channels – whether on the phone, in chat, or on social media.
- For employees:
- More time to focus on complex, rewarding work, while repetitive tasks are automated.
- Opportunities to work smarter, collaborating with AI to enhance efficiency and results.
- For end customers:
- For PwC:
- Faster resolutions with AI handling routine inquiries.
- A competitive edge in delivering top-tier customer service.
- For PwC:
Together, our shared goal is not just to digitize customer service but to make it customer-focused. We believe great service is not only more efficient but also builds trust and long-term relationships.
This is customer service reimagined: smarter, faster, and more human.
Ready to Lead the Future of Customer Service
Parloa’s collaboration with PwC is our shared commitment to helping businesses transform how they connect with their customers. By combining PwC’s trusted expertise with Parloa’s innovative technology, we’re setting the stage for a brighter future in customer service.
Whether it’s creating seamless customer experiences or empowering teams to focus on what matters most, PwC is the hero, leading their clients to solutions that truly make a difference.
The future of customer service starts now – and PwC is making it happen.
