Let’s redefine customer service together

Our customers are our number one priority! That’s why we build strong teams of people and AI, to create outstanding conversations and the greatest business value.

Decathlon Success Story

How Decathlon empowers service agents with Parloa’s conversational AI bots across phone, chat, and messenger.

Trusted by leading enterprises

Ergo trusts Parloa’s contact center AI.
SwissLife trusts Parloa’s contact center AI.
Decathlon trusts Parloa’s contact center AI.
Deutsches Rotes Kreuz DRK trusts Parloa’s contact center AI.
HSE trusts Parloa’s contact center AI.
AdmiralDirekt trusts Parloa’s contact center AI.

Words from our customers

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  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Parloa helps us accelerate our design and development of voice applications across a variety of channels.
    Nicolas Konnerth Nicolas Konnerth Head of Voice, ERGO
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Our customers achieved

0 %

routing accuracy

0 %

accuracy transcribing contract numbers

0 %

automated order conversion

+ many more great KPIs!

Customer success stories

Success Story Header DOMCURA

The evolution from chatbot to phone bot: “Claimens” makes filling claim reports easier than ever

How Swiss Life’s intelligent phone bot paves the way to expert knowledge

Take it, EASy! Probably the best-selling phone bot in Europe

Ready to make AI part of your team?