Let’s redefine customer service together
Our customers are our number one priority! That’s why we build strong teams of people and AI, to create outstanding conversations and the greatest business value.
Decathlon Success Story
How Decathlon empowers service agents with Parloa’s conversational AI bots across phone, chat, and messenger.
Trusted by leading enterprises
Words from our customers
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The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider
Consultant for Process and Project Management, Swiss Life
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Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech
Director of Customer Service, Decathlon Germany
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Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick
Channel Sales Manager - Financial Services Microsoft
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Parloa helps us accelerate our design and development of voice applications across a variety of channels.
Nicolas Konnerth
Head of Voice, ERGO
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Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König
Project and Process Manager, AGILA
Our customers achieved
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routing accuracy
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accuracy transcribing contract numbers
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automated order conversion
