Change the contact center game with AI-powered use cases that solve customer problems automatically, ensure an outstanding customer experience and empower contact center teams.
accuracy transcribing contract numbers
automated order conversion
Improve contact center efficiency by automatically routing customers to the best available agent. Parloa achieves 97% intent recognition using the latest AI technologies, like generative AI.
Verify each customer’s identity automatically using AI-based authentication to request personal information at the start of a conversation. From email to birthday to two-factor authentication, Parloa provides extra layers of security.
Let AI handle end-to-end processes on its own to reclaim time, increase productivity, and deliver better service. Our AI can take care of changes of addresses, bank details, and even order processing.
Uplevel customer experiences by using AI to automatically answer the most frequently asked questions. After each call, send additional information via SMS or email for an even stronger experience.
In ecommerce, order value, revenue, and brand loyalty matter most. Our AI automates customer conversations and improves business outcomes with personalized cross- and up-selling capabilities.
AI eliminates the endless button clicking and keyword guessing of traditional IVR tools by recognizing customer intent and initiating automated service flows, helping you make a better impression.
Take advantage of real-time translation for agents across the globe so that they can talk in their native tongue and assist customers who speak any language.
We empower your team to provide personalized and efficient support with generative AI, raising the bar for excellence in customer service.