Handle Any Use Case with Highly-Skilled AI Agents
6 Key Use Cases for Enterprises Using Parloa
RoutingIntelligent Routing for Faster Resolutions
Ensure every customer is connected to the right resource with AI Agents that understand context and intent. Whether directing customers to another AI Agent or a human agent equipped with AI insights, Parloa optimizes every interaction.
Key Benefits
- Advanced AI capabilities that go beyond standard CCaaS features.
- Consistency across existing channels
- VOIP infrastructure with SIP standards for faster time-to-value
AuthenticationSecure and Seamless Customer Verification
Automatically verify customer identities with multi-layered authentication methods, such as personal details or two-factor authentication. Parloa ensures secure interactions while maintaining compliance and protecting sensitive information.
Key Benefits
- Eliminate repetitive verification tasks for human agents
- Improve human efficiency after AI-driven authentication
- Easily connect to your CRM
Customer Self-Service Independent, Convenient, and Always Available Support
Let customers handle tasks independently with AI Agents that manage end-to-end processes like address changes, order tracking, and account updates. Deliver faster resolutions, reduce workloads for human agents, and enhance customer satisfaction.
Key Benefits
- Deliver faster resolutions for common tasks
- Free up human agents from repetitive customer requests
- Improve customer satisfaction
FAQsInstant Answers for Common Questions
Automate responses to frequently asked questions, providing customers with accurate, immediate answers. Follow up with additional details via email or SMS to enhance the experience.
Key Benefits
- Save time for both agents and customers
- Maintain consistent information
- Boost engagement with proactive follow-ups
(Cross-) Selling Boost Sales with AI-Driven Conversations
Turn every interaction into an opportunity with AI Agents that recommend relevant products, services, or upgrades. Parloa’s AI empowers businesses to personalize customer experiences while driving sales and increasing customer loyalty.
Key Benefits
- Increase revenue with personalized product recommendations
- Enhance customer satisfaction by offering relevant solutions
- Improve conversion rates with AI-driven, data-backed insights
Your Individual Use CaseSolve Unique Challenges with Custom Skills
From automating niche processes to solving complex challenges, Parloa’s low-code platform lets you build AI Agents for anything—whether it’s offering travels to the moon, scheduling meetings with Santa Claus, or tracking lost umbrellas.
Key Benefits
- Free up human agents by automating unique repetitive tasks
- Increase resolution rates for your business-specific challenges
- Reduce operational costs by eliminating inefficiencies in custom workflows
Words from our customers
Find out more- The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management 
- Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service 
- Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
Jürgen Dick Channel Sales Manager 
- Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
Jeanine König Project and Process Manager 
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Automation with AI agents
Scale a team of autonomous AI agents to connect with your customers through natural, personal conversations, safely and at scale.
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Assist agents with AI
Supercharge your team with real-time translations and responses powered by generative AI for customer service — so they can take any call, anywhere.