How it works​

Unleash automated interactions with next-gen AI

Deliver superior automated customer experiences while freeing agents from repetitive tasks using cutting-edge AI and its latest innovations, such as generative AI.

Our customers achieved

0 %

routing accuracy

0 %

accuracy transcribing contract numbers

0 %

automated order conversion

+ many more great KPIs!

Empower your agents, delight your customers & boost your KPIs

In today’s on-demand era, customers expect instant answers to questions and concerns — and on any device. That’s why our platform is purpose-built with next-gen technology, including generative AI.

With Parloa, you can automate recurring customer queries and free your agents from mundane tasks.

The power of automation

Superior customer experiences

No more waiting or endless routing. Our AI services are available 24/7 and deliver human-like interactions and superior customer experiences.

Motivated agents and freed potentials

Parloa’s AI platform streamlines repetitive contact center tasks, allowing agents to focus on customer inquiries that require human skills.

Turn your contact center into a profit center

Automation increases contact center efficiency in several areas. With Parloa, you’ll save money and time while boosting critical KPIs such as AHT, FCR, and NPS.

Top three use cases

Our technology is engineered for your most important use cases, helping you succeed quickly.

Intent Recognition & Routing

The fastest way to improve contact center efficiency is to automatically route customers to the best available agent. Parloa’s AI-powered intent recognition does exactly that, with 97% accuracy.

Intent recognition and routing: automatically route callers to the best suited agents.


Use AI-based authentication to automatically request personal information to verify a customer’s identity. From address to birthday to two-factor authentication, Parloa provides extra layers of security.

Authentication: verify your customer's identity.

Self Service

Save time, increase productivity, and deliver better service by letting AI manage end-to-end processes on its own. Address changes, banking, and even order fulfillment can be handled by our AI.

Self service: Let customers handle end-to-end processes on its own.

Words from our customers

Find out more
  • The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily.
    Tom Schneider Tom Schneider Consultant for Process and Project Management, Swiss Life
  • Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
    Olivia Szpiech Olivia Szpiech Director of Customer Service, Decathlon Germany
  • Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers.
    Juergen Dick Jürgen Dick Channel Sales Manager - Financial Services Microsoft
  • Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot!
    Jeanine Koenig Jeanine König Project and Process Manager, AGILA

Upgrade the service experience for customers and teams

Join us at WAVE - Berlin, Sept. 12