”Parloa helps us accelerate our design and development of voice applications across a variety of channels.
Nicolas KonnerthHead of Voice ERGO
Full automation or easy human handover
Parloa is evolving every day for the best possible chat automation that will improve your business. And we always think of two ways to use it:
Full automation without human interaction
Use AI to handle your most common use cases end-to-end by free-text chatting, like customer data changes, delivery time inquiries or even orders and payments. This not only relieves your service agents, but also speeds up numerous customer requests.
Conversational AI mixed with human handover is both user-friendly and efficient. Your smart bot collects all the necessary customer information in a natural chat in advance and then hands it over directly to the agent via APIs. This will definitely make the bot your agents new best colleague!
Integrate Parloa with your CRM, ERP or other back-ends and connect to every common messenger!
Parloa fits seamlessly into the software infrastructure of your company, e.g. consisting of Microsoft Dynamics or Salesforce.
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