Parloa fits into your existing channels & systems seamlessly, providing an end-to-end frontend solution in one place.
Parloa effortlessly integrates with your business’s specific SIP infrastructure, including platforms like Genesys Cloud. Connect with ease to leverage all the service channels your contact center utilizes, whether it’s phone, chat, or messenger.
Tailor Parloa to your unique requirements by adding custom services through our RESTful API. Seamlessly connect your CRM or other external data sources to enhance automation efficiency while delivering truly personalized experiences to your customers.
Collecting and analyzing usage metrics is crucial for continually enhancing customer service dialogues. With Parloa, you have the flexibility to connect and export conversation data to the analytics provider of your choice. Gain valuable insights into customer interactions and make data-driven decisions to continuously improve your services.