Hi, we are Parloa!
We believe in a world where every customer interaction feels as easy as talking to a friend. To achieve this, we provide enterprises with the most skilled AI agents capable of engaging in natural and personalized conversations with every customer.
Parloans
Nationalities
Offices
Our founding story
We’re one of the fastest-growing AI companies in the world.
Since our founders met in 2016, Parloa has grown from a Berlin-based startup to a global leader in conversational AI.
With rapid milestones including major funding rounds from top-tier investors, and international expansion, our journey reflects our commitment to innovation, customer success, and redefining how businesses communicate with their customers.
Backed by industry leaders and visionaries
Parloa is powered by world-class investors, including Altimeter Capital, EQT Ventures, La Famiglia, Mosaic, Newion, and Senovo. We are privileged to have the backing of the founders of leading European unicorns – Erik Muttersbach and Michael Wax (Forto), Hanno Renner (Personio), and Nicolas Peters (Signavio) – as well as German soccer legends Mario Götze and Bastian Schweinsteiger.
Celebrating AI excellence and innovation
Our award-winning achievements
Zurich Insurance Innovation Championship (2024)
Every year, Zurich Insurance Ltd partners with companies around the world to to deliver innovative services and products. Our initiative with Zurich Group Germany aims to use our contact center AI platform to automate repetitive tasks, freeing up agents to provide faster customer service.
Service Globe Award (2023)
At this year's Service Desk World Conference in Düsseldorf, the project "Digitalization Service Desk" of the Generali Operations Service Platform (GOSP) won with a voicebot from NTT DATA and Parloa.
GO.DIGITAL – Digitalisierung in der Energiewirtschaft Award (2023)
Our partner E.ON One has been awarded the prestigious GO.DIGITAL – Digitalisierung in der Energiewirtschaft Award 2023! We are thrilled to be part of this well-deserved recognition.
European Contact Centre & Customer Service Awards (2023)
We're excited to announce our joint success at this year's European Contact Centre & Customer Service Awards (ECCCSA) in the 'Best Innovation in Customer Service' category, where we stood out alongside our fantastic partner Transcom and TUI!
Microsoft "German Partner of the Year – Runner-up"-Award (2023)
Out of more than 4,200 nominations from over 100 countries, Microsoft acknowledged our "outstanding achievements and innovations from across their global partner ecosystem”.
European Contact Center & Customer Service Award (2022)
Our customer HSE Home Shopping Europe GmbH won the ECCCSA in London - the most prestigious award for AI in customer service in Europe!
Service Summit Award (2022)
We are very proud to win the 2022 Service Summit Award, after showcasing our solution and sharing exciting insights about Conversational AI.
